Feedback on Audit Findings (Quality Assurance Cycle – 2025)

This page presents consolidated audit findings derived from internal quality assurance processes conducted by the Quality Assurance Agency, Faculty Quality Assurance Team, and the Quality Assurance Unit. The publication of these findings aims to enhance transparency, accountability, and continuous quality improvement at the Faculty of Social and Political Sciences (FISIPOL). Feedback from internal and external stakeholders will be systematically reviewed and utilised as part of the Plan–Do–Check–Act (PDCA) cycle.

2024–2025 Odd Semester Learning Monitoring and Evaluation Results

No	Source	Finding	Root Cause	Follow-Up Action	Status	Form Feedback
1	Learning Monitoring and Evaluation Report (RTM) [ RTM Even Semester 2024/2025 ]	Several courses have not yet fully implemented OBE-based Semester Learning Plans.	Outcome-Based Education (OBE) principles have not yet been consistently integrated into course planning documents.	Revision and standardisation of Semester Learning Plans in accordance with Outcome-Based Education (OBE) standards.	Closed
2		Semester Learning Plan documents had not yet been formally validated.	The validation mechanism was not yet implemented in a standardised manner.	Strengthening coordination between lecturers, teaching teams, and the Quality Assurance Unit for formal validation.	Closed
3		Lecture contracts were not consistently completed at the beginning of courses.	Inconsistent implementation of academic administrative procedures.	Reinforcement of mandatory lecture contract completion at the beginning of each course.	Closed
4		Midterm examination questions had not yet undergone formal validation.	Quality assurance validation procedures were not uniformly applied.	Formal validation of midterm examination questions by the Quality Assurance Unit.	Closed
5		Midterm examination results were not returned to students within the expected timeframe.	Assessment feedback timelines were not consistently monitored.	Strengthening compliance with assessment feedback timelines in accordance with academic regulations.	Closed
6		Assessment reports and rubrics were not yet fully available in some study programs.	Assessment rubrics had not yet been formally developed.	Development and formalisation of assessment rubrics aligned with intended learning outcomes.	Closed

Results of Student, Lecturer, and Educational Staff Satisfaction Survey 2025

No	Source	Finding	Root Cause	Follow-Up Action	Status	Form Feedback
1	Satisfaction Survey and Follow-Up Action Report 2025 [ Survey Kepuasan dan RTL Tahun 2025 ]	Limited clarity regarding procedures for tuition payment postponement, reduction, or exemption.	Insufficient dissemination of Standard Operating Procedures (SOPs) related to tuition administration.	Strengthening dissemination of SOPs through academic advisors, study program coordinators, and official faculty communication channels.	Closed
2		Perceived delays in promotion and academic career development services for lecturers.	Incomplete fulfilment of academic credit score and administrative requirements.	Systematic reminders and coordination to ensure timely completion of promotion and career development requirements.	Closed
3		Responsiveness of administrative services related to research and community service activities.	The issue falls outside the direct scope of faculty-level authority.	Submission and discussion of findings through coordination meetings with institutional leadership.	Closed
4		Limited awareness of service standards and SOPs related to recruitment and management of educational staff.	Insufficient internal dissemination of service standards.	Internal dissemination and socialisation of SOPs to lecturers and educational staff.	Closed
5		Responsiveness of managerial services related to staff welfare and professional development.	The issue falls outside the direct scope of faculty-level authority.	Escalation of findings to institutional leadership forums for policy consideration.	Closed